Holiday let templates and checklists: free to copy and use on your next booking

Changeover handover sheet: stop changeover miscommunication before it starts

This sheet tells whoever is doing the changeover what is different about this one, so they do not have to guess or rely on a text thread from three days ago.

What it contains:

• Today's date and property name
• Outgoing guest checkout time and incoming guest arrival time
• Any issues the outgoing guest reported (dripping tap, missing remote, stain on sofa)
• Specific restocking instructions (extra towels requested, replace coffee pods, restock firewood)
• Photo checkpoints (beds made, bathroom laid out, kitchen clear, welcome tray set)
• How to confirm completion (text you a photo, tick off in a shared app, leave a voice note)

When to use it: Every single changeover. Share it with whoever is doing the changeover 24 hours before the changeover with the specific details filled in. Keep a blank version saved and fill in the variables each time.

How to adapt it: If you use Turno, you can attach this as a note to each cleaning job. If you send instructions manually, a Google Doc or shared Apple Note works fine. The format does not matter. What matters is that it exists and gets updated every time.

If you are building the checklist that sits behind this sheet, start with Building a changeover checklist from scratch for a new holiday let.

Pre-arrival message checklist: catch wrong details before the guest does

Run through this before sending your arrival day message. A quick run-through before sending stops you sending last season's WiFi password or the wrong lockbox code.

What it contains: The key details that typically change between bookings.

When to use it: The morning of check-in day, before your arrival message goes out. Even if your messages are automated, check the variables quarterly.

For the messages themselves, see The holiday let check-in message sequence that prevents most access problems.

Restock and issue log: one list instead of scattered texts

When issues live in text threads, voicemails, and sticky notes on the fridge, things get missed. This log gives every problem a row. When it is fixed, mark it done. When you do your weekly property check, scan the log for anything that has been sitting there too long.

When to use it: Continuously. Add rows when a guest reports something, when a problem is flagged during a changeover, or when you spot an issue during an inspection. Review it weekly.

Compliance renewal tracker: avoid discovering an expired certificate the day before a booking

This tracks the safety certificates, insurance and any licence or registration you need to renew. Include only the rows that apply to your property; the compliance page explains which apply where. Set calendar reminders 8 to 10 weeks before each expiry date.

When to use it: Update it after every inspection or renewal. Review it monthly during your property check. The value is not in the template itself. It is in having every date in one place with the contractor's contact details right next to it.

If you have not built the file yet, read Building your holiday let compliance file before your first guest, not after.

Welcome guide checklist: cover the questions guests ask most

Your welcome guide (the folder, binder or laminated sheets at the property) should answer the questions guests ask most often. This checklist helps you build one that is complete without being overwhelming. For what to put on each page and how to explain the heating and appliances, see writing a holiday let welcome guide.

When to use it: When creating the guide for a new property, and once a year to check everything is still accurate. If a guest asks a question that should have been in the guide, add it.